SAP Operational Support
Providing 24/7 comprehensive SAP support services
Continuously available professional assistance for SAP ECC and S/4HANA.
SLA based availability, solution times, communication channels and support processes for the daily support activities.
Localization support, training client side employees, handling communication with SAP AG.
Finding a solution to every SAP related issues as soon as possible.
Constant information flow and knowledge transfer for the best possible services and solutions.
Available resources and the structure of our SAP Support organization can be flexibly adapted to the needs.
Onespire SAP Operational Support services
Our company provides complex SAP services and related solutions covering the entire life cycle of the process from the birth of the idea to planning and implementation.
Onespire Ltd.’s SAP Support services was created to provide a continuously available professional assistance to our Clients for their SAP ECC and S/4HANA system solutions.
Whether resolving an issue or even providing assistance to a user, our consultants and developers are always ready to help our contracted partners.
Daily SAP Operational support anywhere and anytime
As part of our 24/7 support, according to our Clients’ needs, we are capable to take responsibility for the complete SAP support tasks. Also, our company has many years of experience in providing fallback support to local IT departments and business units on the domestic and international consulting markets.
Based on our earlier experiences, we have a successful history in the multinational support environment as a localization partner, forming a bridge between the support organization set up by the parent company and the Hungarian localizations, speeding up the solution process.
For us the main goal is to find a solution to every problem as soon as possible.
We are also prepared to execute regular setup tasks.
Professional SAP Operational support through effective processes
As the initial step of the support cooperation, we assess the Client’s systems and processes, and we make a proposal about the setup of the appropriate communication channels and support processes according to the expected availability and solution times (SLAs) during the daily support activities.
When needed, we can increase the efficiency of the collaboration with training the employees of our Clients. We also welcome all opportunities where we can learn about the Client’s activities and processes. We believe that the constant information flow and knowledge transfer will move us and our partners forward in the midst of the challenges presented by the information society.
Our goal is to maintain a personal relationship even with having standardized, well-established processes in place, and to ensure that all of our Clients approach us with trust.
The structure of our SAP Support organization and the available resources can be flexibly adapted to the needs of our Clients. We are able to support critical periods with increased capacity, whether due to vacations, following a go-live event, or a regularly recurring task (e.g., annual inventory, changing to a new fiscal year).
Beyond daily support, before a project
Should a new need arise during the daily SAP support activities, based on the experience of our consultants and the ever-growing knowledge base of our company’s Competence Centers we can respond easily. We identify the possible solutions and discuss options and further steps with the contact persons.
When needed, we support and represent our Clients during the communication with SAP AG (SAP Notes, tickets) or even when consulting with suppliers of other SAP-related systems.
Based on our extensive service portfolio, we are able to provide Clients with a complete solution to any issue related to SAP products, and even beyond.
The ultimate goal: Client satisfaction
The performance of our SAP Operational Support services is primarily measured by the satisfaction of our Clients.
In the provision of our services, we believe in long-term partnerships, where we are a flexible and reliable business partner, who always provides the required support when needed.
We utilize our SAP professional expertise and business skills to enable our Clients to focus their efforts on their own core business. Our goal is to ensure that while achieving business success their SAP ERP systems provide a solid and reliable background for the execution of daily processes and decision-making.
Csaba has more than 20 years of experience in the field of SAP consulting.
As an SAP logistics consultant, he participated in many local and international large enterprise ERP implementations, and later worked as an integration manager, project manager and consulting lead.
As an executive, Csaba is responsible for the company’s SAP services, competence development, and support for key customers and projects.
