SAP Operational Support

Daily SAP Operational support anywhere and anytime

As part of our 24/7 support, according to our Clients’ needs, we are capable to take responsibility for the complete SAP support tasks. Also, our company has many years of experience in providing fallback support to local IT departments and business units on the domestic and international consulting markets.

Based on our earlier experiences, we have a successful history in the multinational support environment as a localization partner, forming a bridge between the support organization set up by the parent company and the Hungarian localizations, speeding up the solution process.

For us the main goal is to find a solution to every problem as soon as possible.

We are also prepared to execute regular setup tasks.

Professional SAP Operational support through effective processes

As the initial step of the support cooperation, we assess the Client’s systems and processes, and we make a proposal about the setup of the appropriate communication channels and support processes according to the expected availability and solution times (SLAs) during the daily support activities.

When needed, we can increase the efficiency of the collaboration with training the employees of our Clients. We also welcome all opportunities where we can learn about the Client’s activities and processes. We believe that the constant information flow and knowledge transfer will move us and our partners forward in the midst of the challenges presented by the information society.

Our goal is to maintain a personal relationship even with having standardized, well-established processes in place, and to ensure that all of our Clients approach us with trust.

The structure of our SAP Support organization and the available resources can be flexibly adapted to the needs of our Clients. We are able to support critical periods with increased capacity, whether due to vacations, following a go-live event, or a regularly recurring task (e.g., annual inventory, changing to a new fiscal year).

Beyond daily support, before a project

Should a new need arise during the daily SAP support activities, based on the experience of our consultants and the ever-growing knowledge base of our company’s Competence Centers we can respond easily. We identify the possible solutions and discuss options and further steps with the contact persons.

When needed, we support and represent our Clients during the communication with SAP AG (SAP Notes, tickets) or even when consulting with suppliers of other SAP-related systems.

Based on our extensive service portfolio, we are able to provide Clients with a complete solution to any issue related to SAP products, and even beyond.

The ultimate goal: Client satisfaction

The performance of our SAP Operational Support services is primarily measured by the satisfaction of our Clients.

In the provision of our services, we believe in long-term partnerships, where we are a flexible and reliable business partner, who always provides the required support when needed.

We utilize our SAP professional expertise and business skills to enable our Clients to focus their efforts on their own core business. Our goal is to ensure that while achieving business success their SAP ERP systems provide a solid and reliable background for the execution of daily processes and decision-making.

Our SAP Services

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